{"id":7042,"date":"2025-09-08T15:12:51","date_gmt":"2025-09-08T13:12:51","guid":{"rendered":"https:\/\/www.safram.com\/?p=7042"},"modified":"2025-09-08T15:12:51","modified_gmt":"2025-09-08T13:12:51","slug":"nps2025","status":"publish","type":"post","link":"https:\/\/www.safram.com\/en\/nps2025\/","title":{"rendered":"2025 Customer Questionnaire Results"},"content":{"rendered":"<p data-start=\"52\" data-end=\"91\"><strong data-start=\"52\" data-end=\"91\">Customer Questionnaire Results 2025<\/strong><\/p>\n<p data-start=\"93\" data-end=\"257\">We are pleased to share with you the results of the online customer questionnaire conducted between June 2 and June 19, 2025 \u2014 and the news is excellent for SAFRAM!<\/p>\n<p data-start=\"259\" data-end=\"320\">\ud83c\udfaf <strong data-start=\"262\" data-end=\"320\">2025 Group Objectives: Goals achieved&#8230; and exceeded!<\/strong><\/p>\n<p data-start=\"322\" data-end=\"391\">SAFRAM not only met but exceeded the two objectives set by the Group:<\/p>\n<p data-start=\"393\" data-end=\"462\">\ud83d\udc49 SAFRAM reached 22% participation<br data-start=\"428\" data-end=\"431\" \/>\ud83d\udc49 SAFRAM recorded an NPS of 64<\/p>\n<p data-start=\"464\" data-end=\"529\">Congratulations to all our teams for this remarkable achievement!<\/p>\n<p data-start=\"531\" data-end=\"603\">\ud83d\ude80 <strong data-start=\"534\" data-end=\"569\">Significant Progress in Results<\/strong><br data-start=\"569\" data-end=\"572\" \/>\ud83d\udd39 <strong data-start=\"575\" data-end=\"603\">NPS (Net Promoter Score)<\/strong><\/p>\n<ul data-start=\"605\" data-end=\"870\">\n<li data-start=\"605\" data-end=\"672\">\n<p data-start=\"607\" data-end=\"672\"><strong data-start=\"607\" data-end=\"621\">SAFRAM NPS<\/strong>: 64.32 (<strong data-start=\"630\" data-end=\"647\">+18.54 points<\/strong> compared to last year)<\/p>\n<\/li>\n<li data-start=\"673\" data-end=\"738\">\n<p data-start=\"675\" data-end=\"738\"><strong data-start=\"675\" data-end=\"689\">+13 points<\/strong> from promoters \/ <strong data-start=\"707\" data-end=\"720\">-6 points<\/strong> from detractors<\/p>\n<\/li>\n<li data-start=\"739\" data-end=\"806\">\n<p data-start=\"741\" data-end=\"806\">NPS increased across all segments, except for domestic clients.<\/p>\n<\/li>\n<li data-start=\"807\" data-end=\"870\">\n<p data-start=\"809\" data-end=\"870\">Progress seen in all sectors, except for logistics providers.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"872\" data-end=\"902\"><strong data-start=\"872\" data-end=\"902\">Focus on Strategic Clients<\/strong><\/p>\n<ul data-start=\"904\" data-end=\"1246\">\n<li data-start=\"904\" data-end=\"1246\">\n<p data-start=\"906\" data-end=\"1246\"><strong data-start=\"906\" data-end=\"935\">NPS for strategic clients<\/strong>: 79.41 (<strong data-start=\"944\" data-end=\"960\">+18.3 points<\/strong> vs last year)<br data-start=\"974\" data-end=\"977\" \/>\ud83d\udcc8 <strong data-start=\"980\" data-end=\"994\">+27 points<\/strong> from promoters!<br data-start=\"1010\" data-end=\"1013\" \/>Services are overall well perceived, but national parcel delivery remains an area for improvement.<br data-start=\"1111\" data-end=\"1114\" \/>Perceived improvements in pickup management and shipment tracking.<br data-start=\"1180\" data-end=\"1183\" \/>Compensation\/claims remain a pain point to monitor and improve.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"1248\" data-end=\"1282\">\u2705 <strong data-start=\"1250\" data-end=\"1282\">Customer Satisfaction (CSAT)<\/strong><\/p>\n<ul data-start=\"1284\" data-end=\"1451\">\n<li data-start=\"1284\" data-end=\"1451\">\n<p data-start=\"1286\" data-end=\"1451\"><strong data-start=\"1286\" data-end=\"1309\">Overall SAFRAM CSAT<\/strong>: 93%<br data-start=\"1314\" data-end=\"1317\" \/>\ud83d\udcc8 <strong data-start=\"1320\" data-end=\"1336\">+12.5 points<\/strong> improvement in overall satisfaction<br data-start=\"1372\" data-end=\"1375\" \/>Improvements across all services and at every stage of the customer journey.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"1453\" data-end=\"1471\">\ud83c\udfc1 <strong data-start=\"1456\" data-end=\"1471\">In summary:<\/strong><\/p>\n<ul data-start=\"1473\" data-end=\"1648\">\n<li data-start=\"1473\" data-end=\"1530\">\n<p data-start=\"1475\" data-end=\"1530\">More satisfied clients, more willing to recommend us.<\/p>\n<\/li>\n<li data-start=\"1531\" data-end=\"1588\">\n<p data-start=\"1533\" data-end=\"1588\">Increased participation, reflecting their engagement.<\/p>\n<\/li>\n<li data-start=\"1589\" data-end=\"1648\">\n<p data-start=\"1591\" data-end=\"1648\">Visible progress in our services, thanks to your efforts.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"1650\" data-end=\"1686\">\ud83c\udf89 Congratulations to all our teams!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Customer Questionnaire Results 2025 We are pleased to share with you the results of the online customer questionnaire conducted between June 2 and June 19, 2025<span class=\"excerpt-hellip\"> [\u2026]<\/span><\/p>\n","protected":false},"author":1,"featured_media":7040,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[38],"tags":[],"class_list":["post-7042","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>2025 Customer Questionnaire Results - Safram<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.safram.com\/en\/nps2025\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"2025 Customer Questionnaire 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