Customer Questionnaire Results 2025

We are pleased to share with you the results of the online customer questionnaire conducted between June 2 and June 19, 2025 — and the news is excellent for SAFRAM!

🎯 2025 Group Objectives: Goals achieved… and exceeded!

SAFRAM not only met but exceeded the two objectives set by the Group:

👉 SAFRAM reached 22% participation
👉 SAFRAM recorded an NPS of 64

Congratulations to all our teams for this remarkable achievement!

🚀 Significant Progress in Results
🔹 NPS (Net Promoter Score)

• SAFRAM NPS: 64.32 (+18.54 points compared to last year)

• +13 points from promoters / -6 points from detractors

• NPS increased across all segments, except for domestic clients.

• Progress seen in all sectors, except for logistics providers.

Focus on Strategic Clients

• NPS for strategic clients: 79.41 (+18.3 points vs last year)
  📈 +27 points from promoters!
  Services are overall well perceived, but national parcel delivery remains an area for improvement.
  Perceived improvements in pickup management and shipment tracking.
  Compensation/claims remain a pain point to monitor and improve.

✅ Customer Satisfaction (CSAT)

• Overall SAFRAM CSAT: 93%
  📈 +12.5 points improvement in overall satisfaction
  Improvements across all services and at every stage of the customer journey.

🏁 In summary:

• More satisfied clients, more willing to recommend us.

• Increased participation, reflecting their engagement.

• Visible progress in our services, thanks to your efforts.

🎉 Congratulations to all our teams!